Collection: FAQ
Location:
We are located along Daang Hari, Bacoor, Cavite, near Evia Lifestyle Mall and Vista Place. Please note that while we do not have a physical storefront, we are a legitimate and trusted business, dedicated to providing high-quality products and excellent service to our customers.
Google Maps: Natalia's Rustic Kitchen
Delivery / Pick up:
We offer delivery to select cities within Metro Manila, Cavite, and Laguna.
For delivery, a minimum order of P5,000.00 is required. For orders below the minimum, please arrange your own pick-up.
For pick-up orders, the exact address will be provided once the order is confirmed and fully settled.
Delivery Fee with Minimum Order of P5,000.00:
Additional delivery fee may apply and is added on upon check out based on area clusters. Please double check with us if unsure which rate will apply or if your area is not listed below.
Delivery will either be completed by a 3rd party service provider or in-house.
**Custom Delivery Rates will apply on Holiday Orders due to surge in demand.
| Cluster | Minimum | Delivery Fee |
| Cluster 0: Bacoor (Molino 3 & Molino 4), Daang Hari Villages (Katarungan, Verdana, Portofino, Ayala Southvale) | ₱5,000.00 | Free |
| Cluster 1: Cavite - Bacoor, Ayala Alabang, Muntinlupa | ₱5,000.00 | ₱180.00 |
| Cluster 2: Imus, Dasmarinas; San Pedro, Las Pinas (up to BFRV, Casimiro), Paranaque 1 (BF Homes, Sucat Road, Posadas area) | ₱5,000.00 | ₱210.00 |
| Cluster 3: Kawit, Gen Trias, Binan, Carmona, GMA | ₱5,000.00 | ₱280.00 |
| Cluster 4: Paranaque 2 - Merville, Better Living, Airport area) | ₱5,000.00 | ₱315.00 |
| Cluster 5: Makati, Taguig | ₱5,000.00 | ₱340.00 |
| Cluster 6: Mandaluyong, Pasay, Malate, Binondo, Sta. Cruz / Laguna - Sta. Rosa | ₱5,000.00 | P400.00 |
| Cluster 7: Nuvali (Sta. Rosa Area), Pasig, San Juan, Quezon City (Banawe area, Crame, White Plains) | ₱5,000.00 | ₱425.00 |
| Cluster 8: Canlubang, Calamba, Silang, Tagaytay, Calamba, Other Areas not covered above, A La Carte Order | TBC subject to third-party rates. |
Cancellation Policy:
We use only the finest and freshest ingredients in all our orders, and everything is carefully prepared.
While we're sorry to hear you need to cancel, we understand that sometimes unexpected circumstances arise beyond our control.
For cancellations made at least two (2) days before delivery, we offer a 50% refund. You may instead request to reschedule, subject to availability.
Cancellations made one (1) day before delivery are non-refundable. Rescheduling may be considered, subject to availability and the status of food preparation.
Same-day cancellations are non-refundable and cannot be rescheduled. Your order will be prepared and delivered as scheduled unless otherwise agreed.
Privacy Policy:
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