Collection: FAQ

Location:

We are located along Daang Hari, Bacoor, Cavite, near Evia Lifestyle Mall and Vista Place. Please note that while we do not have a physical storefront, we are a legitimate and trusted business, dedicated to providing high-quality products and excellent service to our customers.

Google Maps: Natalia's Rustic Kitchen

Delivery / Pick up:

We deliver to select cities in Metro Manila, Cavite and Laguna. 

If pick-up, exact address will be provided once order is confirmed and fully settled.

Delivery Fee: 

Additional delivery fee may apply and is added on upon check out based on area clusters. Please double check with us if unsure which rate will apply or if your area is not listed below.

Delivery will either be completed by a 3rd party service provider or in-house.

**Custom Delivery Rates will apply on Holiday Orders due to surge in demand.

Cancellation Policy:

We use only the finest and freshest ingredients in all our orders, and everything is carefully prepared.

While we're sorry to hear you need to cancel, we understand that sometimes unexpected circumstances arise beyond our control.

If you cancel at least two days before the delivery date, you are eligible for a refund of 50%. We can also offer to reschedule, subject to availability.

Please note that same-day cancellations are not eligible for a refund, and the order will be completed as planned.